Shipping & Returns

Orders are prepared after payment is confirmed. The processing estimate shown at checkout applies to your order. You receive a tracking link by email when tracking becomes available.

The delivery estimate shown at checkout is based on your destination and the available shipping service. It is an estimate rather than a guarantee. Carrier delays, weather, and customs checks may add time.

Shipping is calculated at checkout based on your address and the available service. Any import duties or taxes not collected at checkout are the customer’s responsibility.

You can return an unopened, unused product in its original packaging within 14 days of delivery for a full refund of the item price. For hygiene reasons we cannot accept opened skincare unless it is faulty.

Email hello@lumiereskin.us with your order number before sending anything back. We will provide the return instructions and return address. Return postage is paid by the customer unless the item is faulty, damaged, or we sent the wrong item.

If your order arrives damaged, or is not what you ordered, send us a photo within 14 days of delivery and we will replace it or refund you in full, including postage.

Approved refunds are issued to the original payment method after we receive and inspect the return. Your bank or card provider may take additional time to show the credit.

If tracking appears delayed or your parcel has not arrived within its estimated window, contact us and we will investigate with the carrier.